Job Description
*Perks and Benefits* - Earn up to 1% wage increase every quarter
- 401K Retirement Plan with Safe Harbor matching contribution
- Length of Service Bonus Program of up to $5,000
- Employee Referral Bonus of up to $1,000
- Access to earned wages prior to payday
- Generous PTO Plan
- Career Development
- An employee engaged scheduling system
- Affordable Medical, Dental, Vision, Supplemental Benefits
- Sinceri Senior Living Discount Marketplace
- Walking Spree rewards for healthy habits
Oh, and did we mention an amazing Team Environment?
*Some benefits may vary depending on position and employment status
Position Summary: The Resident Experience Director isresponsible for general oversight of all aspects of the Activities Department, ensuringthe standards are met and implemented daily. The Resident Experience Director is responsible for creating an active andsocial environment through the promotion of meaningful activities that are based onresidents' interests and needs. Responsibilitieswill include managing budgets, scheduling, promoting, training, and conductingsuccessful programming and outings for the Assisted Living/Independent Livingdepartment and must be completed in accordance with current standards andguidelines set forth by Sinceri SL.
Minimum Eligibility Requirements: - High school diploma or equivalent. Bachelor's degree in a related field such as healthcare, social work, or gerontology is preferred
- 2 years experience working in a social or recreational program in a healthcare setting
- Previous supervisory and/or management experience preferred
- Must be knowledgeable in evaluating residents' needs and able to adjust programming as needed
- Ability to establish effective relationships with residents, family members, and staff
- Strong documentation skills and basic computer skills
- Able to respond to resident, family, or team concerns in a respectful, patient, and professional manner elevating concerns to the Administrator as needed
- Strong organizational skills and ability to re-prioritize daily tasks, to accommodate fluctuating needs of the residents and the Community
- Ability to represent the Community in a positive and professional manner
- Experience in training and staff development and ability to motivate others
- Current and valid state driver's license and acceptable drivingrecord/MVR
- Must be able to pass a criminal background clearance
Essential Functions: Management - Creates and displays a monthly Calendar of Events based on resident interest and meeting the current standards and guidelines set by Sinceri SL
- Provide an activities program seven days a week that is built around resident life profiles and demonstrates an active, social, and creative environment
- Provide and conducts a plan of programs appropriate to the needs of the residents that includes, but is not limited to: Physical activities, creative expressions, cognitive stimulation, lifelong learning, group social programs, indoor and outdoor activities, well-planned outings, spiritual programs, opportunities for resident involvement in planning and implementation of the activities program, parallel programming, outreach opportunities to give back
- Establishes and manages a successful Ambassador program encouraging residents to participate in leading programs of interest, the orientation of new residents, community tours for potential residents, etc
- Collaborates with HSD to create and maintain a successful "Better Health for a Better Self" program to meet the health and wellness needs of the residents
- Successfully utilizes Sagely for the creation of a monthly calendar and monthly newsletter. Ensures all resident life story profiles are uploaded and updated in a timely manner and reviews resident participation to help encourage participation or to reconstruct the calendar to meet the current needs of residents
- Provides direct supervision for Community Programming staff, including hiring, evaluation, and discipline
- Serves as a member of the Community management team and assists the Administrator with other management duties as needed. Attends daily Stand-Up meetings and provides feedback on programming, changes in condition, event planning, resident orientation, support group, etc
- Operates department within established budgetary guidelines. Ensures vendor/entertainer checks are requested in a timely manner and any necessary documentation (W9, Certificate of Insurance, etc.) is collected and on file
- Assists with marketing responsibilities and networks with referral sources within the senior housing communities and senior centers at the direction of the Administrator
- Facilitates monthly resident council encouraging resident and department head participation to manage concerns and comments of community
- Assists with training all staff members on related topics and assists in maintaining staff training records as requested
- Recruit, train, and supervise volunteers when appropriate. Ensure all necessary applications, background checks, schedules, etc. are completed and kept on file
- Foster family and community support of the program (e. g., through newsletters, networking, and programs that bring family members or members of the community into the community
Resident Care
- Provides new employee orientation on programming and aging sensitivity
- Assists with the development of the training calendar
- Acts as a role model to Community staff for communication and behavior management strategies, and in engaging residents in meaningful programs
- Participates in resident and family care conferences as requested
- Ensures that changes in resident condition are observed and reported appropriately to the licensed nurse
- Participates in a new resident family interview for resident history
- Coordinates with HSD to ensure residents' interests and routines are included in the Plan of Care
- Coordinates with outside groups and organizations to arrange programs for residents
- In conjunction with the Assistant, maintains a current social history and profile for each resident
- Assists in maintaining an adequate inventory of supplies and equipment and follows appropriate Community protocol for purchasing items/products
- Supports the team in ensuring that all resident care is provided in a safe and effective manner, while consistently maintaining resident dignity, choice, and respect
- Maintains knowledge of current OSHA and state regulations, and routinely monitors Community compliance with the regulations related to resident care
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