Job Description
Days Inn Columbus Airport is seeking a full-time motivated Assistant Housekeeping Manager to join its team.
JOB OVERVIEW:
Supervise, train, and inspect the performance of assigned room attendants, house person, laundry person, and other staff to ensure that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
REPORTS TO: General Manager
SUPERVISES: Housekeeping staff (3-8 people).
QUALIFICATIONS
Essential:
1.Supervisory experience in hotel industry.
3. Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
Ability to:
Willing to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize tasks.
Ability to think clearly, can remain calm, and solve problems using good judgment.
Ability to follow specific directions thoroughly.
Desire to understand guests’ service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to ascertain departmental training needs and provide such training.
Willing to direct performance of staff and follow up with corrections when needed.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate internal/external guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive internal/external guest relations at all times.
5. Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
6. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
7. Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events, and knowledge of job responsibility of staff.
8. Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
9. Document call offs and replace for any shift.
10. Coordinate breaks for assigned staff.
11. Prepare and distribute assignment sheets to assigned staff and review priorities.
12. Assign designated keys, radios, and beepers to assigned staff. Maintain accurate record of such and ensure security of keys.
13. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
14. Inspect guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restroom, and storage area.
15. Check all staff for proper work attire/grooming.
16. Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
17. Inspect public areas/bathrooms, restaurants, spa, pool area, offices, and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
18. Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
19. Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
20. Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
21. Conduct training of staff as assigned.
22. Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
24. Properly clock out staff making any adjustments needed.
25. Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
26.Assist in other areas of Housekeeping as assigned.
27. Attend designated meetings.
28. Stock Housekeeping supplies.
Please send resume or apply in person at 750 Stelzer Road, Columbus, OH 43219.
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