Job Description
Job Description
Job Description
Full job description
The Assistant Manager shares assigned responsibilities of the Guest Service Associate as well as the Center Manager. Through a combination of great communication skills, professionalism, excellent customer service skills, and multitasking abilities, the ACM assists in making the center run smoothly day to day.
This Team Member Must uphold the Artemis Wax Core Values:
We are Team Players
We Play to Win
We Bring the Energy
We are Committed
Responsibilities: Essential Job Functions
Field and People Leadership
Maintains corporate standard in Wax Pass Sales, at a minimum of 15% in a non-promo month and 25% in a promo month.
Able to diffuse most customer service scenarios before reaching center management level through professionalism, education and communication with the guests.
Assists the manager to ensure the schedule has proper room assignment & clean room two months out.
Assists to maintain a professional, clean, fully stocked & organized lobby, hallway, & restroom that meets brand standards at all times. Daily cleaning and maintenance are the responsibility of all employees.
Leads by example by providing excellent customer service to Wax Pass Holders and guest, following ALL proper front desk protocols, following proper new guest check in protocols, educating ALL non-wax pass holders on our savings plans, scheduling/Changing/Cancelling reservations accurately, and maintaining wax pass conversion and prebook at company standards. Remains professional and calm in all interactions.
Responsible for day-to-day management of the center in the absence of the Center Manager
Train and role model the brand standards and protocols put forward by European Wax Center.
Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center including lobby, public spaces, wax suites and restrooms.
Business Expectations and Rhythms
Deliver and assist in management the Centers performance across revenue and KPIs.
Review and assess Center KPIs daily. Coach appropriate behaviors and plan accordingly.
Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
Mastery and coaching of sales and scripts
Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
Lead and organize operations, center payroll, ordering and compliance.
Actively reviews the reservation book to ensure booking times are correct, sales notes are correct, and there are no scheduling errors. If errors are found, they are addressed and corrected as appropriate immediately.
Assists with running EFTS and following EFT processing protocols assigned by management.
Education / Experience / Qualifications
One year of related and applicable supervisory or leadership experience in a sales driver role
Full proficiency of Microsoft Office Suite
Demonstrated results oriented leadership
Self-motivated and process focused
Team Member Centric. Professional and exhibits commitment to our values
Outstanding communication skills
Work Environment
Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
Must be able to change activity frequently and cope with interruptions
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to lift up to 50 lbs. occasionally
Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies & procedures.
Job Type: Full-time
- 8 hour shift
- Evening shift
- Morning shift
- weekend shifts
Job Tags
Full time, Work at office, Immediate start, Shift work, Weekend work, Day shift, Afternoon shift,