Job Description

Job Description

Job Description

Audiology Technician

Virsono Hearing Center is seeking a dynamic, patient focused professional to provide Audiology Support Services in our rapidly growing Wilson NC clinic. Welcome all of the following to apply: Certified MA/LVN/LPN or licensed Hearing Aid Dispenser, or Certified Audiology Assistant a plus.

Position Summary

This professional, with excellent people skills, critical thinking abilities, and a desire to provide world-class patient care will be a key member of our clinic team. Not only will this team member provide hands-on care to our patients, but you will also be the conduit between the patient and our Remote Audiology Doctors. This successful applicant will follow our world class service model during all phases of the patient journey.

• Building lasting relationships with patients and co-workers
• A collaborative, fast-paced, team environment
• Benefit package including health, dental, vision, life, and disability insurance
• Opportunities for advancement through a defined career path
• Education and Certified Training as an Audiology Assistant provided for the right individual.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interface with patients, including obtaining hearing/health history, administering cognitive screenings, and performing other test procedures as allowed by law.
• Assist the remote audiologist in advanced audiometric evaluations, fitting and programming of both the Earlens Direct Contact Devices as well as Acoustic Hearing Devices.
• Assist the remote audiologist in verification and validation protocols.
• Assist the remote audiologist in follow up procedures and processes.
• Provide exceptional service and create an experience that goes above and beyond patient expectations.
• Work collaboratively with staff and support services to achieve a high level of coordinated patient care and
• Assist with clinic opening procedures, daily preparation, practice good safety and sanitation protocol, maintain inventory and supplies, support marketing activities, and closing procedures.
• Maintain patient charts, communicate with patients, manage the schedule, patient clinical records, inventory and patient invoicing using online OMS (Office Management System).
• Prepare thorough patient report packets for partnering providers.
• Complete and submit forms for patient orders and re-orders.
• Provides hearing device troubleshooting for patients.
• Maintain active management of schedule, prioritize actions and people interactions with timeliness and consistently meet expectations of the role.
• Other clinical and administrative duties as assigned.

Job Skills, Knowledge, and Abilities

• Minimum High School Graduate or Equivalent.
• MA/LPN/LVN a plus.
• Experience in a medical/healthcare clinical environment.
• Must possess excellent organizational skills, attention to detail and the ability to handle multiple areas of responsibility concurrently.
• Must be able to plan and work independently as well as with a team.
• Excellent interpersonal skills that allow effective working relationships with a diverse patient, colleague, and vendor population
• Ability and desire to be proactive with a solutions mindset.
• A creative thinker: one who looks for new and innovative ways of doing things.
• Must be a self-starter, takes initiative and have an impeccable work ethic.
• A customer-first mindset—a laser-like focus on meeting the needs of the customer and ensuring that they have the best possible experience. Ability to deal with numerous interruptions.
• Excellent interpersonal skills that allow effective and flexible working relationships with customers, colleagues, and vendors. This includes listening skills, empathy, the desire to educate, and problem-solving skills to engage and motivate patients and third parties.
• Computer literate, with proficiency in Office Management Systems (e.g., CounselEar), Microsoft Word, Outlook, Excel, Power Point.

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