Job Description

As a member of the clinical support team, is responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers. Works under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff and customers within assigned geography. Performs work that involves a high degree of independence. Exercises independent judgment in planning, organizing, and performing work. Seeks to continually improve territory efficiency. Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s). Assists Territory Managers in after-hours call support and activities. Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers. Proficient in complex programming, case support. Works seamlessly with Territory Manager(s) allowing them increased selling time. Fosters high trust relationships with customers, including the regional team members. Begins to conduct PCP work and educational in services, as directed. Contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns as directed by sales manager. Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting. Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity. Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts. Collects and studies information about new and existing products and monitors competitor sales, prices, and products. Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices. May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments. Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of all Abbott Chronic Pain Therapies product line. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Provides sales support, clinical in-services, training, and guidance to current or potential customers. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Performs other related duties and responsibilities, on occasion, as assigned. Ability to travel 25% within assigned region and/or outside assigned region. Required qualifications include Associates Degree or technical certification; preferred Bachelor’s Degree, 1-2 years’ work experience with strong preference collaborating with patients in clinical setting, ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space, strong clinical skills, excellent organizational, time management and prioritizing skills, excellent interpersonal verbal, written and presentation skills, capable of building strong working relationships with internal/external customers, capable of working unpredictable schedule, accustomed to tight deadlines and managing multiple tasks, strong sense of urgency, ability to work in a highly matrixed and geographically diverse business environment, ability to work within a team and as an individual contributor in a fast-paced, changing environment, ability to leverage and/or engage others to accomplish projects, strong verbal and written communications, multitasks, prioritizes, and meets deadlines in timely manner, capable of engaging customers in selling conversations as needed and as directed by Territory Manager. Preferred qualifications include patient interaction experience within health care related environment, experience working in a broader enterprise/cross-division business unit model, 1-3 years’ experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company.

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