Job Description

Corporate Trainer

Deliver Corporate Training to Westlake Financial Services' new and existing employees (management, account representatives, new hires, etc.) through instructor-led facilitation, multimedia, and various learning management systems, improving participant understanding and retention by using adult learning techniques and methods. This position will act as the primary resource for subject matter expertise. Successfully roll out new training courses, compliance related programs and company initiatives.

Essential Duties and Responsibilities:

• Administer assessments (manage the timely delivery of assessments to training manager and counsel trainees regarding progress as appropriate).
• Conduct special projects (related to major product launches and additional training needs).
• Deliver targeted business channel training to include:
• Continuing educational training
• Organizational Development
• Develop strategies and training to increase internal and external customer service performance.
• Develop training curriculum and training communication tools targeted to new products, product or service updates, Compliance related topics or other training opportunities.
• Evaluate participant performance (conduct needs analysis, monitor participant progress during training).
• Have strong customer focus & flexibility to successfully adapt to a rapidly changing environment.
• Manage the classroom learning environment utilizing accelerated learning techniques (adapt delivery to audience and provide opportunities for participation, manage group interaction and participation).
• Share relevant information with management about trainee progress which will enhance the successful transition of new hires from the training environment to active employee's duties.
• Supervises new staff classes during training to ensure that new hires are meeting performance objectives for time and attendance, quality assurance, and customer care standards.
• Developing, delivering and implementing the essential elements of an effective compliance program.

Essential Knowledge, Skill & Licenses:

• Broad base of general adult learning skills and office skills including:
• Typing a minimum of 45 wpm
• Must be a self-starter with a sense of urgency who is able to professionally communicate and collaborate with internal and external customers
• Experience delivering pre-designed training programs
• Strong verbal and written communication skills
• Strong time management, organizational, and planning skills.
• High degree of discretion dealing with confidential information
• Previous experience in developing training curriculum
• Excellent organizational and analytical skills
• Excellent attention to details

Education and/or Experience:

• Certificates in education or training a plus
• Experience designing and delivering training programs including assessments
• Demonstrated exceptional communication skills, both verbal and written
• Bachelor's Degree a plus

Machines, Office Equipment & Software:

• Microsoft Office software: Word, Excel, PowerPoint, Visio, Outlook
• Copier, fax and other general office equipment
• Web navigation and/or web-based applications
• General office machines and telephone systems

Pay Range:

• $22 -$24.50 per hour
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable

Full-Time Benefits:

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18 Billion Company, plus company matching
• Wellness Program, Daily Team Exercises
• Metro Tap Card and Metro-link Reimbursement
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Onsite Yoga, Treadmill Desks
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet

Acknowledgments:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Job Tags

Similar Jobs