As a Customer Service Agent at Hawaiian Airlines’ Lihue Airport, you will provide exceptional hospitality and support to guests at ticket counters and gates. The position offers paid training, a $5,000 sign-on bonus, and benefits governed by a collective bargaining agreement. Candidates must meet specific requirements including background checks, shift flexibility, and physical capabilities to handle luggage.
Start your aviation career with Hawaiian Airlines at the Lihue Airport!
As a customer service agent with our Lihue ‘ohana, you will:
Interview Schedule
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 10 days on weekdays, 8 hours per day.
Position Overview
Our Customer Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate. Our agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Pay and Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $15.92 per hour.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.
Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Full-Time is 8 hours per shift. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
The airport is busiest in the middle of the day (typically 9am – 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.
If You Do Not Reside on Kaua'i Island
If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.
Requirements
Minimum Requirements
Preferred Qualifications
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti. Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2024 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com . Follow Hawaiian’s Twitter updates (@HawaiianAir ), become a fan on Facebook ( Hawaiian Airlines ), and follow us on Instagram ( hawaiianairlines ). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom .
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
customer service, aviation, airport agent, Hawaiian Airlines, ticket counter, guest support, hospitality, paid training, shift work, sign-on bonus
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