Job Description

Position Summary:

The Customer Service Representative is the first point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide support across various communication channels including phone, email, chat, and social media. You’ll work closely with other departments to ensure a seamless customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media
• Resolve customer problems, complaints, or concerns with accuracy and efficiency
• Provide detailed product or service information to customers
• Process orders, forms, applications, and requests
• Maintain accurate records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Escalate unresolved issues to the appropriate internal teams
• Identify customer needs and provide personalized solutions
• Contribute to team goals and support continuous improvement initiatives

Qualifications:

• High school diploma or equivalent (required); associate or bachelor’s degree is a plus
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Tech-savvy with the ability to learn new systems quickly
• Empathetic, patient, and able to remain calm under pressure
• Problem-solving mindset and strong attention to detail
• Experience with CRM software (e.g., Salesforce, Zendesk) is a plus

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