PLEASE READ: As part of the applicant process, we ask that you complete a Culture Index personality assessment. It is a super brief survey, and will take you between 5-15 minutes to complete. Your application will not be reviewed if you do not complete this step:
(if you run into trouble, you should be able to copy and paste the link)
Job title: Customer Service Specialist
Business unit: Custom Engineered Products (CE)
Reports to: General Manager
FLSA status: Exempt
Summary
Serving as a key point of contact with our CE customer base, the Customer Service Specialist role is responsible for managing orders, resolving complaints, and ensuring customer satisfaction throughout the order-to-delivery process. The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced manufacturing environment. This role must work well cross-functionally with business development, scheduling, quality, and production.
Areas of Responsibility
Detailed Activities
Other Requirements
Education and Experience
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