Job Description

Job Description

UPMC Mercy is hiring a Casual Gift Shop Clerk!

This position will primarily work on Fridays from 11am-4:30pm with opportunities to pick up hours during the week.

Purpose:
Provides prompt, courteous service to the customers of the gift shop.

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• Maintain quality control of outgoing merchandise.
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• Assist customers with gift/flower suggestions and refers any customer complaints to Manager of Clerk II.
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• Work weekends, evenings or holidays as needed.
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• Stock candy, magazines and merchandise on a daily basis as necessary.
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• Operate cash register and Lottery machine, opens and closes Shop.
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• Inform Manager or Clerk II when stock items or supplies are low in need of re-ordering.
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• Maintain shop (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.
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• Conform to The Basics of Service Excellence as described in the hospital's orientation program.
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• Answer any incoming phone calls and directs calls appropriately.
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• Receive incoming merchandise, check invoices, unpack and assist with pricing as directed by Manger or Clerk II.
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• Count change bank, Lottery bank and reconciles Lottery receipts at end of day when closing.
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• High school diploma or equivalent is required.
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• 1 year of experience in retail sales (or an equivalent combination of education and experience).
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• Ability to work weekends, evenings or holidays.
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Licensure, Certifications, and Clearances:

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• Act 34
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UPMC is an Equal Opportunity Employer/Disability/Veteran

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