Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Insurance Industry in US and Canada! Unleash Your Potential: Remote- Customer Service Representative Do you thrive in a fast-... ...- Customer Service Representative ! Enjoy the freedom of working from home while providing top-notch support to our valued customers. If...
Job Description The Organization At TWG Group Holdings, LLC (TWG Global), we are at the cutting edge of innovation and business transformation, leveraging data and AI to manage a diverse portfolio that spans Investments, Securities, Insurance, Finance, Corporate ...
Job Description Job Description We are looking for a responsible Full Time Delivery Driver to distribute auto body parts promptly to our customers. Our Delivery Drivers represents our company in a professional and cost-effective manner to increase our profitability...
...Pay: $13.00 / hour As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great...
...The Medical Interpreter coordinates and delivers both verbal and written language interpretation for patient, families, and caregivers. This position will work Mondays from 8:00-12:00, and Saturdays & Sundays from 8:30-17:00, with schedule changes possible depending on...