Job Description
About Us
At TLPB Hospitality, our purpose is to provide guests with exceptional, value-driven experiences across a diversity of lodging options from lifestyle hotels to luxury resorts while delivering exceptional financial performance for ownership.
At Tideline Ocean Resort & Spa, our goal is simple yet powerful: to create unforgettable Palm Beach moments for every guest through world-class service, inspired leadership, and a deep sense of place.
Position Overview
The General Manager will lead a team of passionate hospitality professionals at our 134-room luxury beachfront resort and spa, ensuring memorable guest experiences while achieving above-market financial results.
You will embody TLPB’s culture of leaving people and places better than you found them, inspiring excellence through authenticity, accountability, and heart.
This role requires a leader who blends operational discipline with warmth, upholding the highest standards while celebrating the relaxed sophistication and charm of Palm Beach.
What You’ll Do
Lead and inspire the team to create a culture of excellence and belonging, ensuring team members love where they work and guests feel genuinely cared for.
Drive performance by achieving and exceeding all financial objectives, leveraging strong P&L acumen, cost control, and revenue strategies.
Foster guest loyalty through exceptional service and maintaining top-tier review scores across platforms.
Develop leaders by recruiting, mentoring, and retaining best-in-class department heads who balance operational rigor with compassion.
Collaborate and communicate transparently with the Regional Director of Operations and ownership.
Engage the community through participation in Palm Beach tourism and business organizations to strengthen the resort’s local presence.
Innovate and execute by working with Sales, Marketing, and F&B teams to maximize group, leisure, and local business opportunities.
Key Responsibilities
Oversee all operations including Rooms, F&B, Spa, Pool, and Beach experiences.
Partner with Revenue and Digital Marketing teams to optimize RevPAR and brand positioning.
Drive excellence in service delivery, resort amenities, and food and beverage operations.
Utilize TLPB systems and analytics to manage expenses, forecast performance, and meet KPIs.
Lead with a hands-on approach, balancing urgency and attention to detail.
Qualifications
Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Minimum 5 years as General Manager of a 4- or 5-star resort (luxury beachfront experience highly preferred).
Proven success in rooms, food & beverage, or sales leadership.
Demonstrated ability to lead large, diverse teams with empathy and accountability.
Strong command of revenue management, budgeting, and digital marketing fundamentals.
Proficiency in Microsoft Office Suite; experience with Marriott systems a plus.
Exceptional communication and problem-solving skills.
Key Success Factors
Deliver EBITDA at or above target.
Maintain upper quartile guest satisfaction scores.
Achieve low leadership turnover and high team engagement.
Consistently maintain clear, proactive communication with ownership and partners.
Why Join Us
At Tideline Palm Beach, you’ll have the opportunity to lead a beloved oceanfront resort, shape an elevated guest experience, and make a lasting impact on both people and place. If you’re a dynamic, purpose-driven leader ready to guide a passionate team and deliver exceptional results, we invite you to join us.
Apply today and help us create extraordinary Palm Beach experiences one guest, one team member, one moment at a time.
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