Job Description

Job Description

Job Description

Housekeeping Manager

JOB DESCRIPTION

Position title: Housekeeping Manager (Supervisor); Housekeeping Head Supervisor

Reports to: General Manager; Director of Maintenance and Housekeeping

Supervises: House Person (Custodian); Housekeepers; Laundry

Position Summary:

Ensure the highest standards of sanitation, safety, comfort, and aesthetics. Direct all housekeeping department projects and programs. Supervise all housekeeping employees, hire, and discharge, plan, and schedule work assignments, inform new employees about club regulations and inspect housekeeping personnel work assignments. Ensures that adequate supplies are on hand and requisitions supplies, alert Maintenance Department about items or areas requiring repair or replacement.

Education and/or Experience

High School diploma or GED required.

Club, resort, or other hospitality industry housekeeping experience preferred.

Proficient with Office 365 required for scheduling, communication, and reporting tasks.

Familiarity with MaintainX or similar maintenance management software for tracking work orders and maintenance tasks.

Job Knowledge, core competencies and expectations:

• Knowledge of cleaning supplies, equipment and techniques required.
• Ability to train and supervise employees and to communicate effectively.
• The ability to read and understand a catering event order required. Computer knowledge.
• Able to administer all housekeeping services for the clubhouse and public and staff areas.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions) : *including but not limited to*

• Supervises all housekeeping employees; hires new employees as needed, discharges employees when necessary and writes warning notices when policies have been violated; evaluates employees for promotions or transfers as openings arise.
• Plans the work of the housekeeping department and distributes assignments; accordingly, assigns regular and special duties to house persons (custodians), housekeepers; schedules employees and assigns days off according to club needs.
• Informs new employees about regulations; trains and assigns new employees to work with experienced employees; occasionally checks the work of new employees and reviews the reports made by leadership.
• Inspects the housekeeping staff periodically to check quantity and quality of work.
• Approves all supply requisitions such as spreads and bathroom rugs.
• Collaborates with the management team to maintain the lost and found department and when possible, determines the rightful owner of and plans for the return of lost items.
• Develops effective strategies to communicate with other departments.
• Collaborates with leadership to develop departmental budget and, after approval, monitors and takes corrective action as necessary to ensure that financial goals are attained.
• Makes recommendations regarding necessary capital expenditures and special maintenance and repair improvements.
• Develops and implements linen, supply, and other inventory management programs to control expenses.
• Plans “deep cleaning” activities and schedules for club’s public and guestroom areas.
• Participates in ongoing evaluation and development programs to ensure that all club areas meet cleanliness, safety, and other standards.
• Serves as an ad hoc member of appropriate club committees.
• Collaborates with department heads for set-up of furniture and other necessary items for special events.
• Conducts regular inspections of all club facilities to note needs for special cleaning.
• Maintains MSDS forms and conducts chemical safety training programs for department personnel.
• Supervises compliance with outsourced cleaning contractors.
• Interacts with Purchasing Department personnel for procurement of uniforms, rags, and members’ linen supplies.
• Attends department head and other staff meetings as needed.
• Completes other appropriate tasks assigned by supervisor manager.

Physical Demands and Work Environment

• Exposure to loud noise levels and chemicals.
• Frequent lifting of at least 50lbs, bending, climbing, stooping, and pulling.
• Continuous standing and walking.

Limitations and Disclaimer: The above job description is meant to describe the general nature and level of work expected to be performed for this role at Westwood Country Club. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for this position. All job requirements are subject to possible modifications and will be reasonably accommodated for individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of other employees. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow other job-related instruction and perform other job-related duties when requested by their supervisor, in compliance with federal and state laws. Listed requirements are representative of minimum levels of knowledge, skills, and abilities to perform this job successfully. Employees must possess the abilities or aptitudes to perform each duty proficiently. This job description may be changed or updated at any time. Continued employment remains on an “at-will” basis.

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