Job Description

Inside Counter Sales & Support – Hardscape & Masonry Supplies

About Us:

The Homer C. Godfrey Company is a leading provider of premium masonry and hardscape supplies , serving residential, commercial, and municipal clients . With a reputation spanning four generations, we take pride in delivering high-quality products, technical expertise, and outstanding customer service .

We are seeking a motivated, bilingual (English & Spanish) Inside Counter Sales Representative to join our team. If you thrive in a fast-paced environment , enjoy helping customers, and are looking to build a long-term career with growth opportunities , we’d love to meet you!

Key Responsibilities:

Customer Service & Sales:

• Assist customers in-person, over the phone, and via email with product selection and technical expertise.
• Provide personalized recommendations tailored to project specifications and customer needs.
• Prepare quotes, process sales orders, and handle transactions through our point-of-sale (POS) system .
• Schedule and coordinate deliveries with the yard and dispatch team for timely service.
• Research and match specialty bricks or masonry materials; order samples as needed to assist customer projects.
• Maintain and strengthen existing customer relationships while seeking opportunities to expand the client base.
• Input customer information and feedback into the CRM system to enhance service quality.
• Make outbound sales calls to landscape contractors, small masons, and other local businesses to expand our reach.
• Stay current on industry trends and product offerings to provide expert guidance.

Retail Store Management:

• Gather customer feedback to assist the purchasing team in meeting client needs effectively.
• Oversee and maintain the retail displays , ensuring accurate labeling and organized displays of all products.
• Create and update promotional signage , including specials, holiday notices, and new product announcements.
• Manage the sample library and literature, ensuring easy accessibility and proper organization.
• Collaborate with the yard team to maintain clear and accurate product signage.

Growth Opportunities:

• Exciting opportunities await as our company undergoes significant growth and a major renovation, enabling us to serve additional customers and new market segments.
• Depending on your skills and interests, there will be opportunities to take on expanded responsibilities as you become more familiar with our products and customers.

Qualifications & Skills:

• Bilingual (a plus) in English & Spanish.
• Experience in retail or sales —construction or masonry industry experience preferred but not required (we provide training!).
• Strong customer service and communication skills .
• Highly organized, detail-oriented, and capable of managing time efficiently.
• Ability to create and implement procedures effectively.
• Proficiency in Microsoft Outlook and Excel ; CRM knowledge is a plus.
• Self-motivated, problem-solving mindset, and results-driven.
• Comfortable multitasking in a fast-paced retail environment .
• Willingness to work Saturdays is required .

What We Offer:

• Competitive salary with opportunity for bonus.
• Health & Dental benefits with employer contributions.
• 401(k) plan with company contribution .
• Profit Sharing Plan for long-term rewards.
• Paid holidays, earned time off, and vacation benefits .
• Company-paid life insurance policy.
• Uniforms and HCG gear provided .
• On-the-job training with paths for advancement.
• A supportive, family-run business environment focused on collaboration and professional growth.

How to Apply:

Please send your resume to mel@homercgodfrey.com with the subject line Inside Counter Sales Application .

The Homer C. Godfrey Company is an Equal Opportunity Employer (EOE/AA/Disability, Veteran, and Second Chance Employer).

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