Job Description

Job Description

Job Description

The Operations & Events Manager is a multi faceted, full-time position responsible for driving both the front-of-house restaurant experience and event sales, while also supporting essential administrative functions. This unique role is ideal for someone who thrives in a fast-paced, high-touch hospitality environment and can balance floor leadership with business development and operational execution.

As the face of our restaurant during peak service, the Operations & Events Manager ensures seamless daily operations and delivers an exceptional guest experience. In addition to daily floor management, this role is also the primary point of contact for private and semi-private events, helping establish our venue as a go-to destination for community gatherings, celebrations, and special events.

This is a full-time, exempt, role, with commission and bonus potential.

• Lead front-of-house (FOH) operations during peak lunch services, ensuring a smooth, welcoming, and guest-focused environment.
• Support restaurant goals around service quality, sales growth, and cost control.
• Supervise and support FOH staff during service, resolving guest concerns in real time and maintaining high service standards.
• Ensure ambiance, cleanliness, music, and overall environment are consistent with brand expectations.
• Assist with opening and closing duties, service execution, and maintaining daily operational checklists.
• Participate in training, coaching, and evaluating FOH team members, fostering a culture of hospitality and accountability.
  

Event Sales + Execution

• Oversee on-site execution of events to ensure client satisfaction and operational excellence.
• Cultivate and retain client relationships to drive repeat bookings and referrals.
  

Office Administration + Business Development

• Maintain event documentation, contracts, and reporting in systems such as Tripleseat and Excel.
• Support administrative tasks including schedules, reports, and communication with internal teams.
• Identify opportunities for new revenue streams, partnerships, or event formats to build business and community engagement.
• Ensure internal teams are educated on event offerings and standards through regular communication and training.

Requirements

• 3+ years of experience in event sales, restaurant management, or a hybrid operations role.
• Proven success planning and executing high-quality events in a hospitality setting.
• Strong leadership, interpersonal, and communication skills.
• Highly organized, detail-oriented, and able to juggle multiple tasks and priorities with grace.
• Proficient in Microsoft Office Suite, Tripleseat (or similar), OpenTable, and Toast POS.
• Knowledge of Naples & Southwest Florida market is a plus.
• Ability to work evenings, weekends, and holidays as needed.
• Bachelor’s Degree in Hospitality, Business, or related field preferred.
• Valid Food Handler, Sanitation, and Allergen Certifications required.

We Offer

• BCBS Medical
• BCBS Dental
• EyeMed Vision
• Company-paid Short-term Disability Insurance
• Company-paid Life and AD&D Insurance
• Company-paid Employee Assistance Program
• Paid Time Off
• Paid Sick Leave
• Paid Holidays and Floating Holidays
• Commuter Benefits
• 401K + Match
• Monthly Food & Beverage Program and Discount

DineAmic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

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