Job Description

Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital. Essential job functions include acknowledging patients or guests and their requests, appearing professional in dress, grooming and hygiene, assisting in the training of new employees, demonstrating awareness and sensitivity to the rights of patients and significant others, documenting any financial arrangements made in the patient’s account notes, notifying management of problem accounts, exhibiting concern, tact and discretion in all working relationships, functioning with an awareness of safety issues, upholding the highest service standards regarding patient care, making patients’ needs the first priority, being cross trained in all areas including Inpatient, Outpatient, Bed Board, and Emergency Room, being familiar with the hospital layout to direct patients or guests, physically able to push a wheelchair, willing to meet staffing needs including overtime, holidays, and shift changes, remaining informed and compliant with HIPAA, EMTALA, Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations, remaining informed regarding PPO, HMO, Medicare, Medi-Cal and indigent service programs, offering assistance promptly and cordially, prioritizing patient care, being comfortable with sick patients and able to summon medical assistance, monitoring patient valuables according to hospital policy, performing other duties as assigned, promoting unity and teamwork, handling confidential information appropriately, completing electronic medical records and paperwork timely, obtaining Advance Directive information, speaking with patients about financial responsibility and collecting deposits or co-payments, making financial arrangements when necessary, collecting all patient related information for accurate admission records, understanding and participating in performance improvement programs, understanding consent and other forms patients must sign, meeting productivity goals of registering a minimum of 20 patients per shift within 20 minutes each, maintaining an account accuracy rate of no less than 80%, completing shift logs in the Emergency Department, performing required courses and competency tests, and maintaining BLS certification annually. Minimum education required is a high school diploma or equivalent, with at least 2 years of customer service experience. Preferred certifications include BLS and M.A.B. certification within 6 months of hire.

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