Personal Injury Intake Specialist Job at Burnett Specialists Staffing | Recruiting, Charlotte, NC

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  • Burnett Specialists Staffing | Recruiting
  • Charlotte, NC

Job Description

Personal Injury Intake SpecialistIntake Specialist - Personal Injury Firm
Salary: base + great commission structure
Location: Charlotte, North Carolina OR remote work for a well-qualified candidate
Strong benefits




We are seeking a highly motivated Inbound Sales Representative / Intake Specialist to serve as the first point of contact for prospective clients. This role is critical in managing the intake process with professionalism, empathy, and efficiency. The ideal candidate is experienced in client-facing roles within the legal field and excels in customer service and sales.


Key Responsibilities:


Handle all incoming calls and inquiries from potential clients (focus on personal injury and civil litigation)


Guide new clients through the intake process and ensure timely receipt of signed agreements


Conduct full intake interviews with all newly signed clients


Coordinate referrals when necessary


Support the marketing team with outreach and materials


Qualifications:


Associate?s Degree or higher; must be at least 18 years old


Previous experience in a personal injury law firm (internships or employment)


Excellent verbal and written communication skills in English; Spanish proficiency preferred


2?5 years of experience in customer service and/or sales roles


Ability to follow structured call handling procedures


Strong organizational skills, with the ability to manage follow-up systems for leads


Demonstrated critical thinking skills to assess lead qualifications


Experience using CRM software strongly preferred


Minimum 3 years of intake and retainer experience in a plaintiff-side personal injury setting


Proficient in Mac OS, Microsoft Word, and Excel


HOUGW34

Interested candidates please send resume in Word format Please reference job code 134594 when responding to this ad.

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