Job Description
Summary:
The Product Manager, Human Capital and Time Management Applications, serves as the critical bridge between IT and Human Resources, driving the strategic alignment of technology with HR business objectives. This role manages the full lifecycle of HR applications, including potentially Workday, Kronos and Healthstream, ensuring seamless operations and delivering high-value IT solutions. Reporting to the Director, Human Capital and Time Management Applications, the Product Manager blends technical expertise with business acumen to support existing systems, lead projects, and facilitate strategic IT initiatives within the HR domain.
Minimum Education:
- Bachelor's degree in in Information Technology, Project Management, Business or a related field.
Minimum Experience:
- Must have 5 years of experience working in a healthcare setting
- Must have 5 years of experience in Information Technology with a focus on configuring and supporting HRIS systems, with a strong understanding of HR processes and data management.
- Experience with the implementation, re-engineering or re-design of:
- Scheduling and timekeeping process and support applications
- Credential tracking and management
- Identity management across employees and non-employees
- Proven experience (3+ years) managing leadership-level business relationships and leading technology teams in application support or project management.
- Demonstrated expertise in project management, including planning, execution, and oversight, with knowledge of ITIL framework and software delivery methodologies.
- Strong business acumen and understanding of enterprise IT strategy, with experience as a consultant or facilitator.
- Agile Project Management methodologies.
- Making presentations in front of large groups.
Skills Needed
- Workday, Healthstream and Kronos expertise.
- Project management and team leadership.
- Business relationship management and stakeholder communication.
- Requirements gathering and analysis.
- Data integrity and service delivery management.
- ITIL framework and software development lifecycle knowledge.
- Strategic planning and problem-solving.
- Ability to quickly learn new applications.
- Identity management solutions and compliance.
Accountabilities:
- Oversees the building of products to ensure quality of build of the digital application solutions. Helps develop new ideas based on contact with department partners.
- Managers, administers, and plans the development all digital and analytics applications activities in ensuring the work of the objectives are met. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity.
- Analyzes and recommends appropriate technical solutions digital applications and integration efforts to support the overall enterprise. Spending time in the market to understand industry problems and finding innovative solutions for Keck.
- Maintains a leadership role in setting service directed and ensures standards and policies are maintained and compatible with USC standard information systems architecture, tools, policies, and procedures. Will also serve as the internal and external evangelist for Analytics and Applications product offerings.
- Ensures adequate oversight by and participation among key business and digital applications partners from the enterprise, including but not limited to clinical, business, and research areas.
- Leads a team of developers, integration, analysts, engineers and mentors their professional development in the fields of digital applications and analytics products creation. Both through indirect supervision, influence, and through mentoring.
- Develops broader awareness of optimal use of digital applications and integration enterprise wide and maintains relationship with enterprise leaders to support data driven decision making. Supports sharing of best practices.
- Leads in application selection, preparation of RFP’s, etc. in conjunction with the HSC procurement personnel.
- Participating in the development and implementation of the Information Services Strategic Plan, with particular focus on integration with areas focused on digital applications and integration and the central business office and other applicable areas.
- Makes presentations in front of large groups.
- Participates in activities to lead organization with projects and works closely with the PMO to develop benchmark measures, plans, and financial models to evaluate projects that impact the organization as it relates to digital applications and integration.
- Oversees technical staff to ensure quality of build of the digital applications solutions.
- Performs other duties as assigned.
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