Job Description
Employee Type:
Regular
If you are a CURRENT Carters employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday. Do not apply using the below external application. Carters, Inc. is the leading branded marketer in North America for baby and young children's apparel. The Company owns the well-known Carters and OshKosh Bgosh brands, which are sold in top department stores, national chains, and specialty retailers across the globe. Our products are available in over 1,000 Company-operated locations in the United States, Canada, and Mexico, as well as online. Our Child of Mine line is available at Walmart, Just One You can be found at Target, and Simple Joys is offered on Amazon. Carters also owns Skip Hop, a global lifestyle brand for families with young children. Carters is headquartered in Atlanta, Georgia. Learn more at
POSITION PURPOSE
The Retail Sales Leader will embrace Carters’ mission and values to foster an engaged, high-performing team that consistently achieves stellar results. In collaboration with the store management team, the Retail Sales Leader will drive store productivity. Key responsibilities include enhancing financial performance through exceptional store standards, implementing company strategies, and ensuring positive customer interactions.
ESSENTIAL JOB FUNCTIONS (TASKS, DUTIES AND RESPONSIBILITIES MOST IMPORTANT)
People
Communicates effectively and professionally with both management and team members.
Quickly addresses employee concerns by collaborating with the Store Manager.
Assists in the hiring process by reviewing candidates to fill open positions promptly.
Provides ongoing feedback to team members to foster improvement.
Recognizes and rewards outstanding performance to boost team morale.
Takes feedback positively and acts on it appropriately.
Collaborates with the Store Manager to address performance concerns.
Performance
Ensures the store meets the company standard for cleanliness and organization.
Delivers exceptional customer service while maintaining high operational standards.
Leads and manages an assigned Division of Responsibility (DOR) through careful planning and execution.
Acts as the Leader on Duty, driving results and resolving customer issues effectively.
Assists in adjusting staff schedules based on business needs to optimize sales.
Conducts regular check-ins with the Store Manager to discuss business strengths and opportunities.
Utilizes customer feedback to identify growth areas and implement action plans.
Process
Supports efficient execution of store processes and merchandise placement in line with brand guidelines.
Promotes Asset Protection by providing excellent customer service and adhering to operational controls.
Implements company directives timely, including visual merchandising, signage, markdowns, and promotional events.
Builds customer loyalty through participation in company-sponsored programs.
Ensures compliance with all company policies and procedures.
KNOWLEDGE, SKILLS, AND ABILITIES
Minimum educational requirement: High school diploma or GED; Associate’s degree preferred or equivalent experience.
At least 1 year of retail management experience required.
Proven skills in customer engagement.
Strong listening, written, and oral communication abilities.
Able to multitask efficiently.
Basic computer proficiency.
Must be at least 18 years old.
PHYSICAL DEMANDS
Regularly lift up to 40 pounds.
Ability to stand for long durations; climb ladders as necessary.
Frequent walking, standing, bending, stooping, reaching, pushing, and pulling.
AVAILABILITY REQUIREMENTS
Regular attendance is required to maintain active employment.
Schedule changes must be approved by the Store Manager based on business needs.
Shifts typically range from 3 to 8 hours long (subject to applicable state laws).
NOTE: This job description is not exhaustive. Duties may be adjusted or reassigned by management, and employees may be asked to perform tasks outside this description.
Carters is committed to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status under federal, state, or local law. Carter's
Job Tags
Local area, Shift work,