Job Description

Description Ready to shape the future of global entertainment? Join Amazon and MGM Studios Tech as a Salesforce Administrator where you'll support the CRM platform that tracks all sales activities for MGM Studios. You'll be at the forefront of Amazon's entertainment revolution, working where Hollywood meets tech. Your work will directly impact how millions of people discover and enjoy content, while helping shape the future of streaming technology. If you're excited about solving complex technical challenges at massive scale while working with some of the most iconic entertainment brands in the world, this is your opportunity to make history. This role is based in Los Angeles, putting you at the intersection of Amazon's tech innovation and MGM's century of storytelling excellence. As a Salesforce.com Administrator, you will be a direct point of contact for user groups and global teams who require configuration and maintenance of Salesforce applications, as well as advanced reporting and training. You will work directly with the system/data, lead technical projects or portions of projects, as well as configure solutions that are highly usable, scalable, extensible, and maintainable on the Salesforce platform. You will analyze requirements and help maintain the implementations for various business entities on the Salesforce.com (SFDC) platform. Key job responsibilities - Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues. - Hands on configuration of all new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages. - Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system. - Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization's that solve Amazon's Business needs. - Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM. - Participate in change management process. Drive communication efforts across relevant stakeholders. - Develop and train local and vendor admin resources. A day in the life As a Salesforce Administrator on the MGM Studios Tech Team - you will administer multiple Salesforce implementations and ensure they are operating securely within defined guardrails. You will review end-user requests and suggest scalable out-of-the-box solutions, while ensuring security of customer data. You will drive system improvement projects to keep up with Salesforce releases and advise users of new features that become available. You could also be guiding internal/vendor resources to help build enhancements requested by business users while ensuring all guardrails around best practices and security are met. About the team The Amazon MGM Studios Business Enablement Technology Organization, a key division within AMS Studios Technology, is responsible for delivering technology solutions that support three of the five durable areas of the Studio Production Lifecycle (SPL), 1) Creative Development (Rights & IP), 2) Sales & Distribution (Sales), and 3) Financial Management and Participation's & Residuals (P&R). SFSC Professional Services offer advisory and build services to set up the foundational framework for launching new Salesforce instances and improve existing implementations. We have expertise in Sales Cloud and native AWS Technologies as well. ABOUT Amazon: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Basic Qualifications - 3+ years of technical product or program management experience - 2+ years of software development experience - Experience developing and executing/delivering product and technical roadmaps - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience building and evaluating system-level technical design - 3+ years Salesforce Admin/Configuration experience Preferred Qualifications - 3+ years of working directly with engineering teams experience - Salesforce Advanced Admin and/or Developer Certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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