Job Description

Job Details

Job Location
DSM NY - New York, NY

Salary Range
$18.00 - $20.00 Hourly

Description

Role Overview:
As a Seasonal E-Commerce Fulfillment Specialist, you will play a vital role in ensuring a seamless customer experience across our online platforms, E-SHOP, and FARFETCH. You will be responsible for handling in-store fulfillment, ensuring timely order processing, and providing exceptional customer service. This role will be in-person, and open availability is required, which may include weekends and late evenings.

Key Responsibilities:

• Provide exceptional customer service for all E-commerce platforms.
• Ensure orders are fulfilled promptly and accurately, meeting or exceeding our 48-hour fulfillment goal.
• Resolve fulfillment issues in a timely and professional manner.
• Process orders efficiently, including picking, packing, and shipping.
• Accurately identify and manage shared stock orders between the store and online platforms.
• Coordinate with the store Concierge team to ensure consistent customer messaging and order fulfillment.
• Track and manage incoming and outgoing logistics for store-fulfilled orders. Handle returns and exchanges promptly.
• Maintain accurate inventory records and flag any discrepancies.
• Coordinate with the warehouse on incoming and outgoing shipments.
• Adhere to established procedures and standards for order fulfillment and inventory management.
• Maintain a clean and organized work environment.
• Be able to stand and lift boxes and navigate stairs.

Key Requirements & Skills:

• Previous customer service experience delivering exceptional, white glove service
• Excellent communication skills
• Proficient in Microsoft Office suite, specifically Microsoft Excel
• Fluent in English, additional language skills a plus
• Familiarity with Zendesk, Magento, and Shopify a plus
• General knowledge of Adobe Photoshop a plus

Core Competencies:

• A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
• Must be energetic and self-motivated. Willing to do whatever is required to get the job done
• Decisive, structured, and organized, with a keen eye for detail
• Performs as a team-player

Job Tags

Hourly pay, Seasonal work, Work at office, Afternoon shift,

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