Job Description

ManTech is seeking a dedicated and service-oriented Staff Information Security Analyst to support our Identity and Access Management (IAM) program in Chantilly, VA . This entry-level opportunity provides vital Tier 1 customer support for identity services in a fast-paced, mission-driven environment. You will be the first point of contact for users needing assistance with access, credentials, and identity-related issues.

Key Responsibilities:

• Assist in processing updates to personal identity information (PII) in DEERS, and provide support for Common Access Cards (CAC), tokens, and PIN resets
• Deliver front-line support to users through helpdesk channels, ensuring a positive customer experience
• Monitor and respond to service tickets in systems such as JIRA and ServiceNow related to access and identity requests
• Escalate complex issues as necessary while maintaining ownership of initial support interactions
• Support documentation and reporting needs related to user access and credentials
• Availability to work between 6:00 AM ET and 5:00 PM ET (shifts may vary)

Minimum Qualifications:

• Bachelor’s degree or 4+ years of additional professional experience in lieu of degree
• 2+ years of experience in a helpdesk, customer service, or IT support role
• Basic understanding of IT concepts and troubleshooting methods
• Familiarity with Public Key Infrastructure (PKI) or willingness to learn
• Experience working with sensitive information such as PII
• Comfortable using Microsoft Office tools including Word, Excel, and SharePoint
• Strong communication and organizational skills

Preferred Qualifications:

• Exposure to cybersecurity practices or training in related disciplines
• Experience working in Department of Defense (DoD) environments
• Previous experience with ticketing platforms such as JIRA or ServiceNow
• Basic knowledge of identity and access management concepts

Security Clearance:

• Must hold an active TS/SCI with Polygraph to be considered for this role

Work Environment & Physical Requirements:

• Must be able to remain seated at a workstation for extended periods
• Occasional movement within the office to access equipment or communicate with team members
• Engage with users via email, phone, or virtual platforms; occasional participation in presentations

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