Job Description

Job Description

Job Description

Shop Manager Position Overview

The Take 5 Family is hiring customer service maniacs!

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way to oversee a shop. Youll be accountable for your teams execution of the Take 5 standards for changing oil, replacing wiper blades/air filters, filling air in tires, and other light maintenance services. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.

What Employees Love about Take 5

• Annual Shop Manager Conference
• The Pit Tech to President career path; Take 5 is committed to supporting your career goals. Over 90% of District Managers worked their way up from shop level positions.
• The family environment
• Benefits/Pay information if applicable
• Employee contests
• Easy to transfer to locations across the country
• Opportunity to meet new people every day
• Community involvement
• Learning new skills

Good to Know Before You Start!

• Be prepared for early hours and working approximately 55 hours per week
• Shop Managers are the first line of defense for customer service
• Must be adaptive to change
• Basic computer skills are needed
• Must maneuver in and out of a shallow 3 deep pit used to position yourself safely under cars
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
• You may need to work in hot/cold weather conditions
• Always be alert and aware of your surroundings
• Must be able to lift up to fifty (50) pounds

What does a Shop Manager (SM) do?

• Recruiting, Interviewing, Onboarding
• Responsible for motivating the team, holding the team accountable, and making personnel decisions
• Check in with customers before they leave the shop to make sure they had a great experience
• Ensure crew actively provides excellent customer experience
• Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
• Place product orders
• Understand the shops financials to drive results and beat budget
• Conduct quarterly employee evaluations
• Submit payroll
• Create crew schedule
• Support technicians with their duties

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