Tucked into the charming mountain village of Blue Ridge, Georgia in the lush Chattahoochee National Forest. The area is known as the "antique capital" of Georgia with friendly folks and an old time atmosphere.
Our regular 4-hour, 26 mile round trip winds along the beautiful Toccoa River in vintage, climate-controlled or open-air rail cars.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Daily batching; ticketing, verifying special requests, processing documents and reservations.
* Answering phones and taking phone reservations.
* Provide information and offer additional services to guests to enhance their experience with Blue Ridge Scenic Railway.
* Greets arriving guests and walk-up customers. Make reservations as needed.
* Follow all cash handling policies and procedures.
* Call customers to advise of event changes and/or cancellations; as may periodically be required.
* Respond to customer inquiries with accurate up-to-date information.
* Provide superior customer service.
* Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
* Provide First Aid/CPR/AED in the event of emergencies.
* Strong customer service skills with the ability to resolve customer conflicts, should they arise.
* Read, write and communicate effectively with co-workers and the general public.
* Deal professionally, courteously and tactfully with the public and coworkers.
* Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
* Light administrative duties.
* Additional duties as assigned.
JOB REQUIREMENTS:
* Proven customer service experience
* Friendly, courteous phone demeanor
* Excellent communication skills
* Cash management/POS experience helpful
* Ability to multi-task efficiently & effectively
* Work both independently and as a team
* Ability to think through problems and come up with solutions
* Ability to learn/operate a Point of Sale system
* Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
* Self-motivation and the ability to work with minimal interference
* Valid Driver's License
* Certified or willing to obtain certification in First Aid/CPR/AED.
* Must pass background check including criminal and financial.
* Must pass pre-employment physical and drug screen.
COMPETENCIES:
* Verbal comprehension
Understand oral and written communications, both general and technical.
* Communication skills
Provide clear instructions/directions.
* Reasoning skills
Problem solving and troubleshooting skills.
* Time Management
Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.
SAFETY:
Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day - regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.
"The Patriot Way."
At Patriot, we value our relationships - with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot - from the mailroom to the boardroom - embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's "The Patriot Way."
Equal Opportunity Employer...Regularly inspect equipment. Develop and implement safety policies and procedures to ensure compliance with... ...competency certificates. Registration as a Health and Safety Officer. Bachelor's degree in environmental health and safety, or related field Minimum of...
...Interventional Cardiologist: High Earning Potential & Work-Life Balance Location: 90 Minutes from Dallas We are seeking a Board-Certified or Board-Eligible Interventional Cardiologist to join our established, hospital-employed cardiology practice in Durant, Oklahoma, just...
...communities. Whether you are starting an entry-level position or joining with professional... ...professional growth and provides the necessary resource to help you succeed and grow with us.... ...What You'll do The Purpose of the Human Resources Lead is to assist with various...
...About the job Junior Data Entry Specialist - Remote CHECK YOUR EMAIL, INCLUDING YOUR SPAM FOLDER, FOR INSTRUCTIONS AFTER APPLYING... ...and an eye for detail? If so, we have the perfect entry-level opportunity for you as a Remote Data Entry Operator at our company...
...AST Defeasance, founded in 2005, is one of the nations largest and most respected commercial real estate consulting firms. We are industry leaders in commercial defeasance, hedging, derivatives, and real estate financial products. With over 10,000 transactions totaling...