Job Description

Job Title: VTC Administrator
Location: Columbus, OH Overview:
We are seeking a VTC Administrator to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH. RESPONSIBILITIES
• Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service.
• Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead.
• Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead.
• Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time.
• Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead.
• Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead.
• Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management.
• Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure.
• Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead.
• Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network.
• Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software.
• Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead.
• Provide software and configuration updates as required by DOD IA directives, in coordination with the lead.
• Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting.
• Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides.
• Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities. REQUIRED QUALIFICATIONS
• Must possess an Active Secret Clearance with IT-I Sensitivity
• Certifications: o DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): -CCNA Security
-CySA+
-GICSP
-GSEC
-Security+
-SSCP o Computing Environment Certification -100-150 Cisco Certified Support Technician (CCST) Networking Experience: o Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. SECURITY CLEARANCE
• Secret clearance with IT-I sensitivity required

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