Job Description

About the Company:

Avolta is the leading global travel retail and food & beverage player, enhancing every traveler’s journey through innovation and seamless execution. Operating in 73 countries with more than 1,000 locations, Avolta delivers a diverse, world-class experience across retail and dining.

In North America, Avolta is comprised of HMSHost, Hudson, and Dufry. Together, the company operates over 2,000 stores across travel convenience, specialty retail, duty free, and food & beverage in travel venues, including airports, commuter hubs, landmarks, and tourist destinations, serving millions of guests each year.

Purpose: The Senior WFM & HRIS Programmer Analyst drives the configuration, development, and implementation, maintenance, and enhancement of business solutions, integrations, and reporting related to WFM and HRIS platforms.

Essential Functions:

• Supports all functions of UKG Pro WFM and HRIS platforms, including system design, build, configuration, maintenance, migrations/upgrades and support
• Oversees the full SDLC for HR systems, including gathering business requirements, conducting technical analysis, designing and configuring, integrating, testing, and implementing customizations
• Identifies, assesses, and suggests essential technologies to enhance and support business processes
• Executes the configuration, optimization, and ongoing support of key modules such as scheduling, forecasting, time and attendance, accrual processing, pay rules, and absence management
• Provides technical support for the UKG Pro WFM/HRIS platforms; facilitates relationships between business, vendor, and partner resources as required
• Acts as the technical lead for the development and implementation of business solutions for UKG Pro WFM and HRIS platforms, ensuring data integrity, system stability, performance, and seamless data flow across systems
• Provides support for systems integrations, ensuring smooth data transfers between UKG Pro WFM and other enterprise systems such as HRIS, payroll, and other third-party applications
• Maintains and updates system configurations; drives the implementation of application modifications and upgrades

Reporting Relationship : The Senior Programmer Analyst, WFM & HRIS reports to the Senior Director of Business Applications

Minimum Qualifications, Knowledge, Skills, and Work Environment :

Education and Experience: The combination of education and professional experience must exceed 5 years:

• In a leadership role: Requires 2 years of experience supervising a team of IT professionals engaged in executing WFM and HRIS programs
• In a technical role: Requires 5-7 years of IT experience engaged in delivering WFM and HRIS programs, as well as designing and implementing solutions in corporate applications
• A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Demonstrated experience in full life cycle implementations, including configuring and supporting core WFM modules such as scheduling, forecasting, time and attendance, pay rules, accrual processing, and absence management
• Experience managing and executing migrations/upgrade projects from Kronos WFC to UKG Pro WFM is a plus
• Experience in configuring pay rules to meet organizational policies, including overtime, shift differentials, and other pay complexities

Specialized Training:

• Training that leads to expertise in Boomi integration development and implementation, along with familiarity with UKG Pro WFM's technical stack, including APIs, and system configurations
• Knowledge of state and federal labor regulations and statutes

Specialized Skillset/Competencies/Traits:

• Innovative, strong problem-solving skills, and ability to implement creative and unique approaches to complex issues that arise
• Ability to build trust using effective communication; possesses exceptional customer service-oriented approach with end users
• Conscientious, proactive, and methodical; has impeccable attention to detail and a high level of focus to see tasks through to completion
• Strong technical background; has hands-on experience with WFM & HRIS initiatives and HR/labor management practices and processes
• Advanced technical skills in configuring and managing UKG Pro WFM, including custom report creation, integrations, and troubleshooting
• Strong organizational skills; ensures that team meets commitments and adheres to project schedules
• Business acumen and also has the mindset required to understand the long-term implications of IT planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Location: This role requires regular attendance at one of the North America Support Centers in Bethesda, MD or East Rutherford, NJ.

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